Find information for visitors below, including policies on visiting hours, child visitors, overnight stays, and private rooms, as well as information about traveling to TIRR Memorial Hermann from inside or outside Houston.
Meals for Patients and Visitors
A variety of meal services are offered to our patients and families. Patients can order from a specialized menu in accordance with their physician’s orders, and eat in their rooms. Patients with no dietary restrictions can request to eat in the café with menu choices from the café menu. Dining can be enjoyed with family and friends in the café dining room or in the outdoor patio area.
Visiting Hours
Hospital visiting hours are from 9 a.m. to 9 p.m. daily. During this time we encourage family members and caregivers to come and participate in family/caregiver training and rounding, as it contributes greatly to the overall plan of care.
Learn More About the Role of Caregivers
Adult and Child Visitors
Family and friends play an integral part in the healing process and for this reason we encourage visitation and participation.
However, children are not allowed to remain in the facility overnight. It is also important to note that a hospital visitation can place children at risk in an environment that has potential for transmitting illness.
If you plan to bring children under age 12 to the hospital, it is advised they are not left unattended. Likewise, during certain times of the year, such as flu season, we respectfully request that children not be brought to the hospital for visitation in order to prevent the introduction of seasonal illnesses such as flu to our patients.
Parking
There are several parking garages near the hospital and a satellite parking lot on the Texas Medical Center Campus. If you park for five or more consecutive days, you may purchase a TMC Visitor Parking Pass which is less expensive than paying on a daily basis.
The card allows visitors unlimited 24-hour in-and-out access to convenient parking for TIRR and most other TMC Campus locations for the amount of days purchased. You may purchase these cards at Easy Pay stations in Garage 2, 7 and 10. No refunds or exchanges are possible. Texas Medical Center patient and visitor parking guides are available in the lobbies, Admissions and Social Work departments.
Hotels & Lodging
Several resources are available to make staying near TIRR Memorial Hermann an easy and convenient process. Local hotels with shuttle service, as well as other lodging resources in the area are available. Please be aware that many of the hotels with free services often have a waiting list.
Please contact your assigned social worker for more information or visit our hotel information page.
Traveling to Houston
Both Houston-area airports, George Bush Intercontinental Airport and William P. Hobby Airport, offer services for those with special travel needs.
Special Travel Needs at George Bush Intercontinental Airport
George Bush Intercontinental Airport Assistance provides special service representatives who are fluent in 20 languages and are on call 24 hours a day, ready to assist arriving patients with baggage claims, transportation, hotel selection and information on their chosen health care provider. Prior to your arrival contact the Admissions team at TIRR Memorial Hermann, on your behalf they will call to schedule Intercontinental Airport Assistance for international patients.
Special Travel Needs at William P. Hobby Airport
William P. Hobby Airport Assistance provides special service representatives who are fluent in English and Spanish and are available between 5:30am - 8:30pm, ready to assist arriving patients with baggage claims, transportation, hotel selection and information on the Texas Medical Center. Prior to your arrival, contact the Admissions team at TIRR Memorial Hermann to schedule Hobby Airport Assistance on your behalf.
Special Travel Needs for International Patients
The International Medical Visitor Service Center at Bush Intercontinental Airport is available to international patients and international visitors of the Texas Medical Center. Located on the ground floor of the international terminal, the center offers a comfortable place to relax after a long flight. Visitor center amenities include a staffed reception area, a lobby with television and comfortable seating, a children's playroom, restrooms, telephone access, a refrigerator stocked with refreshments and information about participating Texas Medical Center institutions.
Local Transportation Resources
Metro’s fixed-route buses are accessible with lifts and accessible seating areas and require no advanced notice to ride. Be mindful that many routes require travel between stops that may not be wheelchair accessible due to unlevel sidewalks and additional barriers. The Metro Bus system may be suitable for short distances only.
Service Area: Harris County Specific
Contact: Visit the website at https://ridemetro.org/Pages/index.aspx, or call (713) 750-4234
METROLift is a shared-ride public transit service that provides accessible transportation for wheelchair users. In accordance with the Americans with Disabilities Act (ADA), travel times and the timeliness of service are comparable to METRO’s fixed route bus service. Be mindful of city limits specified on program webpage as well as potential waitlists and application process delays.
Service Area: Harris County Specific
Contact: Visit the website at https://www.ridemetro.org/pages/metrolift.aspx to learn about application requirements and eligibility, or call (713) 225-0119.
*Please not this resource requires a Physician or a Health Care Professional's Certification Form
RIDES is an alternative option for accessible travel within the Houston area offered at a discounted rate. Customers can select shared rides or taxi services following registration with the RIDES program.
Service Area: Harris County Specific
Contact: Visit the website at https://rides.harriscountytx.gov/Pages/default.aspx, or call (713) 368-RIDE (7433)
Accessible van rentals cost ~$100-150 per day plus mileage. Local companies include: AMS Vans, Adaptive Driving Access, Handicap Van Rentals, Wheelers Accessible Van Rentals.
Service Area: Various Areas
Contact:
- AMS Vans: https://www.amsvans.com/
- Adaptive Driving Access: https://www.braunability.com/unitedaccess/us/en/adaptive-driving-access.html
- Handicap Van Rentals: https://www.handicapvans.net/
- Wheelers Accessble Van Rentals: https://wheelersvanrentals.com/
Yellow Cab and United Cab jointly operate wheelchair accessible taxis. There are several other taxi services that provide wheelchair accessible transportation. Google “accessible taxi Houston” to explore options.
Uber and Lyft reservations require prior planning as accessibility settings within these apps may not allow you to specify vehicle requests and often require registration within a “WAV” program – (see links to right). Services are often limited if requesting completely accessible wheelchair vehicles equipped for power wheelchairs. If scheduling an Uber and Lyft for a manual wheelchair user, ensure the vehicle will fit your wheelchair and that you can transfer independently or have assistance from a friend.
Service Area: Various Areas
Contact:
Overnight Visitors
Patients may have an overnight visitor for emotional support and to participate in family/caregiver training.. If a patient is a minor only family members or guardians will be permitted to stay overnight. Overnight visitors must follow certain rules, including:
- One visitor may stay overnight with staff obtaining prior approval from patient/family member sharing the semi-private room
- If a patient requests more than one overnight visitor, approval must be obtained from the clinical manager and/or operations administrator (OA).
Overnight visitors:
- Must be 18 or older.
- Are not allowed to use the patient's equipment or sleep in any patient bed.
- Should bring their own personal care items (such as toiletries) as these are not provided by the hospital for visitor use.
- Are up and dressed with the sleeping area by 7 a.m.
- Are asked to stay in the patient's room after 10 p.m.
- Should let the staff know by 8 p.m. that they will be staying the night.
Visitors will be allowed to stay overnight in an occupied semi-private room; however, approval from the other patient in the room, or that patient's family member, must be obtained.
Locked/Secured Units
The stroke and brain inury units of the hospital are locked/secured for patients who can walk but have cognitive and memory deficits. Secured units help keep patients from wandering. You can visit the unit but will need a nurse or authorized personnel to let you out of the unit.
Area Safety
TIRR Memorial Hermann is located near a busy Level 1 Trauma Center (Emergency Room). Everyone should be aware of their surroundings.
Nationally Ranked Rehabilitation
For the 34th consecutive year, TIRR Memorial Hermann is recognized as the best rehabilitation hospital in Texas and No. 4 in the nation according to U.S. News and World Report's "Best Rehabilitation Hospitals" in America.
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