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Information for Visitors

Find information for visitors below, including policies on visiting hours, child visitors, overnight stays, and private rooms, as well as information about traveling to TIRR Memorial Hermann from inside or outside Houston.

Meals for Patients and Visitors

A variety of meal services are offered to our patients and families. Patients can order from a specialized menu in accordance with their physician’s orders, and eat in their rooms. Patients with no dietary restrictions can request to eat in the café with menu choices from the café menu. Dining can be enjoyed with family and friends in the café dining room or in the outdoor patio area.

Visiting Hours

Hospital visiting hours are from 9 a.m. to 9 p.m. daily. During this time we encourage family members and caregivers to come and participate in family/caregiver training and rounding, as it contributes greatly to the overall plan of care. Learn more about the role of caregivers »

Adult and Child Visitors

Family and friends play an integral part in the healing process and for this reason we encourage visitation and participation.

However, children are not allowed to remain in the facility overnight. It is also important to note that a hospital visitation can place children at risk in an environment that has potential for transmitting illness.

If you plan to bring children under age 12 to the hospital, it is advised they are not left unattended. Likewise, during certain times of the year, such as flu season, we respectfully request that children not be brought to the hospital for visitation in order to prevent the introduction of seasonal illnesses such as flu to our patients.

Parking

There are several parking garages near the hospital and a satellite parking lot on the Texas Medical Center Campus. If you park for five or more consecutive days, you may purchase a TMC Visitor Parking Pass which is less expensive than paying on a daily basis.

The card allows visitors unlimited 24-hour in-and-out access to convenient parking for TIRR and most other TMC Campus locations for the amount of days purchased. You may purchase these cards at any Easy Pay station. No refunds or exchanges are possible. Texas Medical Center patient and visitor parking guides are available in the lobbies, Admissions and Social Work departments. Learn more about parking »

Hotels & Lodging

The Social Work department maintains a list of local hotels with shuttle service, as well as information on other lodging resources in the area. Please be aware that many of the available services, especially those that are free, often have a waiting list.

The Ronald McDonald House, located near TIRR Memorial Hermann, provides temporary lodging for families with children being treated for serious illnesses in the Texas Medical Center. The age limit for a child is 17 years.

Please call the Social Work department at (713) 797-5201 for more information.

Traveling to Houston

Both Houston-area airports, George Bush Intercontinental Airport and William P. Hobby Airport, offer services for those with special travel needs. Learn more about traveling to Houston and services for international patients »

Overnight Visitors

Patients may have an overnight visitor for the purpose of providing emotional support and physical assistance. However, if a patient is a minor only family members or guardians will be permitted to stay overnight. Overnight visitors must follow certain rules, including:

  1. Normally, only one visitor may stay overnight.
  2. If a patient requests more than one overnight visitor, approval must be obtained from the clinical manager and/or operations administrator (OA).

Overnight visitors:

  • Must be 18 or older.
  • Are not allowed to use the patient's equipment or sleep in any patient bed.
  • Should bring their own personal care items (such as toiletries) as these are not provided by the hospital for visitor use.
  • May not stay near staff work areas.
  • Are to be up and dressed and sleeping area cleaned by 7 a.m.
  • Are permitted to shower in the patient's bathroom as long as it does not interfere with the care and hygiene needs of the patients.
  • Are asked to stay in the patient's room after 10 p.m.
  • Should let the staff know by 8 p.m. that they will be staying the night.

Visitors will be allowed to stay overnight in an occupied semi-private room; however, approval from the other patient in the room, or that patient's family member, must be obtained. 

Locked/Secured Units

The 3rd and 6th floors of the hospital are locked/secured units for brain injured patients who can walk but have cognitive and memory deficits. Secured units help keep patients from wandering. You can visit the unit but will need a nurse or authorized personnel to let you out of the unit.

Area Safety

TIRR Memorial Hermann is located near a busy Level 1 Trauma Center (Emergency Room). Everyone should be aware of their surroundings.

Private Rooms

There are a limited number of private rooms in our facility that are assigned based on diagnosis and medical necessity. Certain circumstances, such as the need for isolation, require a private room and will take precedence when room assignments are made.