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Regulatory Contact Information

Attention Patients and Family Members:

If you have a concern regarding patient safety or quality of care, please contact a TIRR Memorial Hermann employee or manager at any time. Your concern may be submitted either verbally or in writing. We will work with you to resolve your concern within a reasonable time frame.

You may also submit a complaint directly to the Texas Department of State Health Services, Health Licensing and Compliance Division by mail, fax or call their hotline.

Health Facility Licensing and Compliance Division
Texas Department of Health
1100 West 49th St
Austin, Texas 78756
Fax: 512.834.6653
Complaint Hotline: (888) 973-0022

You may also submit a concern about patient safety and quality of care to one of the following organizations. When calling TMF ask to request a Quality of Care review or ask for the Quality Improvement Organization.

TMF Health Quality Institute (handles concerns for people with Medicare in Texas)
Review and Compliance
Bridgepoint I, Suite 300
5918 West Courtyard Drive
Austin, TX 78730-5036
Beneficiary complaint helpline: (800) 725-8315
Phone: 800-MEDICARE (800) 633-4227

Commission on Accreditation of Rehabilitation Facilities (CARF)
6951 E. Southpoint Rd.
Tucson, AZ 85756
Phone: (520) 325-1044
Toll-Free: (888) 281-6531 voice/TTY or toll-free voice (866) 510-2273
Fax: 520.318.1129

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 630.792.5636
Phone: (800) 994-6610

If your concern is not resolved to your satisfaction, please call the Guest Relations hotline.

TIRR Memorial Hermann Guest Relations
Phone: (713) 797-5959