Regulatory Contact Information
If you have a complaint or a concern regarding patient safety or quality of care, please contact a TIRR Memorial Hermann employee or manager at any time. Your concern may be submitted either verbally or in writing. We will work with you to resolve your complaint or concern within a reasonable time frame. If your complaint or concern is not resolved to your satisfaction, please call the Guest Relations hotline at (713) 797-5959.
You may also submit a complaint directly to the Texas Department of State Health Services, Health Licensing and Compliance Division. The complaint may be mailed, faxed or you may call the Complaint Hotline:
Health Facility Licensing and Compliance DivisionTexas Department of Health1100 West 49th StAustin, Texas 78756Fax: 512.834.6653Complaint Hotline: 888.973.0022
You may also submit a complaint or concern about patient safety and quality of care to one of the following organizations. When calling TMF ask to request a Quality of Care review or ask for the Quality Improvement Organization.
TMF Health Quality Institute (handles complaints or concerns for people with Medicare in Texas.)Review and ComplianceBridgepoint I, Suite 3005918 West Courtyard DriveAustin, TX 78730-5036Beneficiary complaint helpline: 800.725.8315Phone: 800-MEDICARE (800.633.4227)
Commission on Accreditation of Rehabilitation Facilities (CARF) 6951 E. Southpoint Rd.Tucson, AZ 85756Phone: 520.325.1044Toll-Free: 888.281.6531 voice/TTY or toll-free voice (866) 510-2273Fax: 520.318.1129
Office of Quality MonitoringThe Joint CommissionOne Renaissance BoulevardOakbrook Terrace, IL 60181Fax: 630.792.5636E-mail: firstname.lastname@example.org.Phone: 800.994.6610
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